FAQ

Q)        When can I join the VMSC Subscription Plan?
A)        You may enroll anytime during the subscription year, which runs from June 1st to May 31st of the following year.

Q)        How much does the subscription plan cost to join or renew?
A)        The fee for a Family Subscription is $85.  The fee for a Single Subscription is $70. The price does not vary if you are a new member or a renewing member.

Q)        Does it matter where I live?
A)        You must reside in our coverage area. The VMSC responds to emergency calls in the following municipalities:

  • Lansdale Borough
  • Hatfield Borough
  • Hatfield Township
  • North Wales Borough
  • Upper Gwynedd Twp.
  • Montgomery Township
  • Towamencin Township
  • Portions of Worcester Twp.

Q)        How can I join the VMSC Subscription Plan?
A)        You may call our business office at 215-855-3779 and request an application and we will mail you one.  Or, you may come to our office at 175 Medical Campus Drive in Lansdale and complete an application. You may also pay for a subscription through our website by using PayPal.

Q)        Who is covered in a family plan?
A)        The family subscription plan covers those members of your family related by blood or marriage who permanently reside in the same household.

Q)        Can my live-in boyfriend/girlfriend or roommates be covered on my subscription plan?
A)        No, each person will need a separate plan.

Q)        I thought that the subscription plan was insurance; so why are you billing my insurance?
A)        The subscription plan is not an insurance policy.  It is a cost protection plan that covers any out of pocket expenses such as co-payments or deductibles, not paid by Medicare and/or insurance.

Q)        I do not have Medicare or insurance.  How does the subscription plan work for me?
A)        The subscription plan provides members, without insurance or Medicare, with a discount of 40% off of VMSC’s usual charges for medically necessary transports.

Q)        What is the average charge for an emergency ambulances transport?
A)        $900 – $1500, depending the level of emergency care that is needed,

Q)       What types of services are covered by my subscription plan?
A)        The subscription plan covers all 911 originated emergency calls, by VMSC units only, that  originate and end in our coverage area.  The subscription plan does not cover ambulance services, by other ambulance squads, outside of our coverage area..

Q)        I am being discharged from the hospital; can I use my subscription plan to return home by ambulance?
A)        Your subscription covers 911 emergency calls only.  The hospital will arrange for an independent transport ambulance if it is medically necessary that you go home by ambulance.

Q)        I am a VMSC member.  If I call 9-1-1, how do I know that I will get VMSC?
A)        VMSC services the North Penn Area from three (3) stations and will be dispatched to all emergency 9-1-1 calls in our coverage area.

Q)        Will I receive a receipt or subscription card that will show I am a member of the VMSC Subscription Plan?
A)        Your check, or credit card statement, is your receipt.  Subscription cards are included in your annual enrollment mailing but are unnecessary.  If you are transported, your subscription will be verified by our staff.

Q)        What if I decide I want to cancel my subscription; will I receive a refund for the amount I paid?
A)        No refunds will be issued.  The subscription fee will be used to cover the cost of administering the plan and for processing your application.

Q)        I am currently not a member.  When will my subscription become effective?
A)        Subscription is effective upon receipt of full payment and a completed and signed subscription agreement.

Additional Information

  • Subscribers are required to appeal any claim for 911 expenses that are rejected or denied by their insurance provider.
  • Subscribers will be responsible for 50% of 911 expenses if their insurance provider rejects or denies any claim as medically unnecessary.
  • Subscribers will be responsible for any deductibles applied by their insurance provider.
  • Subscribers without insurance coverage will be responsible for 60% of any 911 expenses.